Mark Scott

Mark Scott is an experienced ITSM Consultant currently engaged with Elexon, focusing on the Helix Programme to support the UK electricity market's half-hourly settlement reform. Prior to this role, Mark served as Head of Support Services at Jigsaw24, where responsibilities included establishing a Centre of Excellence for Apple repairs, significantly increasing repair volumes, and managing transitions related to staff and operational changes. Mark's background also includes various roles in service management and delivery across organizations such as Nottinghamshire County Council, Games Workshop, and QBE Insurance, demonstrating a strong capability in improving service processes, managing vendor relationships, and leading strategic initiatives in IT service management.