Albert Yap is an O2C Senior Manager at GBS KL of Eli Lilly and Company, with extensive experience in the Global Shared Service and Order Management industry. They have a strong background in People Management, Customer Service, Strategic Planning, and Change Management. Albert previously held the position of O2C Manager at Eli Lilly, overseeing Supply Chain Management and Export Operations, and served as a Business Support Operation Manager at IBM. They hold a Bachelor’s degree in Computer Science from Tunku Abdul Rahman University College and a Master of Business Administration in International Business from the University of East London.
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