DaLana P. is a detail-oriented leader with a strong focus on quality and customer care, bringing extensive experience in customer service and patient assistance program operations. They held various positions at Eli Lilly and Company, culminating in a senior management role in US Patient Assistance Programs, while also serving as a Member Services Representative at Mplan HMO. With a passion for innovation and creative solutions, DaLana effectively trained call center professionals to enhance both agent and customer experiences. DaLana holds a degree from Marian University Indianapolis, graduating summa cum laude.
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