John Chadha is a Senior Director of OmniChannel Capabilities, Customer Experience, and Analytics with extensive experience in solutions engineering and strategy. Currently at Eli Lilly and Company, they focus on innovative customer experiences while previously holding leadership roles at Verizon Wireless and UnitedHealth Group, where they drove advanced analytics and omni-channel initiatives. John holds a BA in Information Systems from the Rochester Institute of Technology and an MS in Management Information Systems from Stevens Institute of Technology, demonstrating a solid foundation in technology and management. With proficiency in Agile methodologies and CRM, they are dedicated to enhancing customer care through data-driven strategies.
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