Michael Boudreau is currently the Sr. Director of CSP Contact Center Management at Eli Lilly and Company, a position held since 2022. Previously, they worked at the same company from 2004 to 2007 as a Marketing Consultant, where they managed the Contact Center Command Desk and day-to-day operations. Michael has also held various roles in technical training, advisory capacity, workforce management, and business integration during their tenure at Eli Lilly.
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