Anni Hakala

Anni Hakala is an experienced IT professional specializing in system support and coordination. Currently serving as a System Specialist at Elisa since September 2018, Anni provides end user support in a Windows environment and facilitates communication between customer representatives and support teams. Previous experience includes a similar role at Elisa Appelsiini Oy, where Anni managed problem-solving in a single customer setup. Anni has also worked as a System Administrator at Tampere University of Applied Sciences, handling help desk requests and network service development. Early career roles involved customer service positions at K-market Tuomiokirkonkatu and Superkuva Jämsä, alongside a brief telemarketing stint. Anni holds a Bachelor's Degree in Business Information Systems from Tampere University of Applied Sciences.