Heidi Nikula

Heidi Nikula is a professional with experience in customer service and hospitality, having worked as a Hotel Receptionist at Kalajoki Resort & Spa, where responsibilities included managing accommodations and event arrangements. Additional experience includes serving as a Student Tutor at Centria University of Applied Sciences and a Trainee at Länsi-Suomen Maistraatti, focusing on document archiving and support tasks. At Elisa, roles involved Service Advisor and multiple positions related to process development and customer service, including Service Specialist and Jr. Network Specialist, where tasks encompassed training and handling service interruptions. Heidi holds a Bachelor of Business Administration degree from Centria University of Applied Sciences, specializing in management, entrepreneurship, and marketing.