Markus Biese is an experienced professional in customer service management and ICT service management, currently serving as a Senior Service Manager at Elisa since November 2019. Prior to this role, Markus held various positions at Posti Group Oyj, focusing on service integration and management, vendor management, and process development. Earlier experience includes roles at the Government ICT Centre Valtori and the State Treasury, with expertise in infrastructure management and system specialist functions. Markus began a career in IT at Rautakesko, working with various technologies including MOSS, Citrix, and SAP. Markus holds a Bachelor of Business Administration in Information Technology from Haaga-Helia University of Applied Sciences, completed in 2007.
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