Michael Hoffman

Michael Hoffman has extensive experience in IT support and operations, currently serving as a ServiceNow Operations Analyst at Ellucian since August 2012, with a history of roles including ServiceNow Associate Operations Analyst, Principal Help Desk Technician, and Help Desk Specialist. Responsibilities at Ellucian include updating Standard Operating Procedures for computer imaging and asset management, collaborating with external departments on equipment and OS upgrades, and managing local laptop assets. Prior to this, Michael worked as a contractor for Aerotek at Ellucian, providing user support for hardware, software, and networking challenges. Previous experience includes serving as Apple Technical Support at Convergys and handling customer relations for Palm at their corporate headquarters. Michael's early career includes lifeguard and recreation roles at Walt Disney World. Education includes an Associate of Science in Network Systems Technology with a focus on Virtualization from Seminole State College of Florida.