Michelle Simon

Michelle Simon is a seasoned professional in technical account services and support, currently serving as the Manager of Technical Account Services at Ellucian since July 2024. Prior to this role, Michelle held the position of Director of Technical Support at Alloy from December 2021 to July 2024, and accumulated extensive experience at Blackboard over a span of more than a decade, where roles included Manager of Technical Support, Service Delivery Manager, and Senior Client Support Engineer. Additional experience includes serving as a Senior Technical Analyst at Triumfant and a Senior Technical Support Specialist at ChoicePoint Business and Government Services, Inc. Michelle began a career at Blackboard in 2000, taking on roles such as Operations Manager and Operations Engineer. Educational credentials include a Bachelor of Science in Mechanical Engineering from North Carolina Agricultural and Technical State University, obtained between 1993 and 1998.