Sonja Erola is an experienced professional in the insurance industry, currently serving as Service Manager and Customer Service Team Lead at Elo since May 2014, where responsibilities include leading a team of insurance officers focused on the Employees Pensions Act (TyEL) customers. Erola's extensive background includes roles as an Insurance Officer managing statutory pension insurances, and Business Development Manager coordinating communications for insurance customers. Previous experience includes positions as Claims Advisor at LähiTapiola and Pohjola, and Customer Advisor at Kela, complemented by an M.Sc in Economics with a focus on Insurance Science and Risk Management, as well as a Bachelor of Arts in Speech Communication from the University of Tampere.
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