Walter Paz

Walter Paz is a professional with extensive experience in Customer Experience (CX), team management, and continuous process improvement, having worked with major companies such as Elo7 and Enjoei. Walter currently serves as the Leader of Customer Experience, overseeing user support and backoffice teams while focusing on customer satisfaction and operational excellence. Their background includes roles as a Senior Continuous Improvement Analyst, where they contributed to the implementation of new payment systems and user experience enhancements, and as a Middle Process Analyst, where they managed logistics procedures. Walter also has a solid foundation in data analysis, performance indicator management, and project communication, alongside a commitment to developing team members in a collaborative work environment. They are pursuing a degree in Big Data and Analytical Intelligence at Universidade Anhembi Morumbi, with a prior degree in Philosophy from Universidade Presbiteriana Mackenzie.