We work without lock in contracts. A client should stay because the service is worth paying for, not because leaving is difficult. That puts the responsibility on us to keep earning the work, and it means clients can hold us to a standard rather than to a notice period.

Every support interaction is rated by the client who received it, and those results are published rather than kept internally. It is easy for a provider to claim good service. It is harder to put the scoring in the hands of the people paying for it and show the results openly.

Clients speak to the same engineers who know their environment, not a rotating queue of strangers reading a script. Continuity matters more than headcount. An engineer who already understands how a business runs solves a problem faster than one meeting it for the first time, and that familiarity compounds over the years of a relationship.

Technology should move a business forward rather than slow it down. Every decision we make, from the tools we recommend to the way we handle a support call, is judged on whether it removes friction for the people doing the work. If a system needs constant workarounds, it is not working, regardless of what the specification says.

Elscomm is a managed IT services provider based in North Sydney, working with Australian businesses since 2006. The company supports organisations of roughly 15 to 70 staff, a segment that sits between the operators built for sole traders and micro businesses, and the consultancies designed for enterprise. Elscomm was founded by René Els and remains independently owned and operated from its office at Level 25, 100 Mount Street, North Sydney.

The business provides managed IT services covering help desk support, network management, mobile device management, SharePoint administration, unified communications and technology vendor management. Clients receive ongoing support from a named team rather than a rotating queue, with onboarding and offboarding handled as part of the service.

Cyber security is delivered as part of the managed service rather than as a separate add-on. Services include managed detection and response, managed firewalls, vulnerability management, Microsoft 365 security, identity threat detection and response, and business continuity and disaster recovery planning. Elscomm supports clients through IT audit and compliance work, including the Australian Cyber Security Centre Essential Eight framework and SMB1001 certification, both of which are increasingly requested by insurers, government tenders and enterprise supply chains.

Infrastructure and cloud services cover infrastructure as a service, cloud migration, virtual desktops, IT infrastructure projects and IT procurement. Advanced services include IT strategy and virtual CIO advisory, Microsoft 365 consulting, business process automation, AI consulting and digital transformation.

Elscomm works across several industries, including accounting firms, construction, financial services, healthcare and schools, and supports medium sized businesses across a range of sectors.

The company serves businesses across greater Sydney, including North Sydney, the Sydney CBD, Parramatta, Chatswood, Penrith, Norwest and the Northern Beaches.

Elscomm holds a 5.0 rating from 86 Google reviews.

Contact
Level 25/100 Mount St, North Sydney NSW 2060
(02) 8188 9777
https://elscomm.com.au
ABN 13 509 095 511

Elscomm

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Elscomm

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