Marco Duque currently serves as the Latam Operations Manager and Customer Experience Manager at Emapta Global, a position held since January 2023. Prior to this role, Marco founded Duk's Cerveza Artesanal, where operations were managed from June 2018 to January 2023. Marco has also held significant positions at Avianca as Partner Development Retail LifeMiles, focusing on loyalty program enhancement and brand positioning in Colombia, and at Business Partners Consulting as a Relationship Manager, specializing in human resources consulting. Previous experience includes a supervisory role in customer service at Ofimática S.A. and client account management at TMF Group, where responsibilities included ensuring client compliance and identifying new business opportunities. Marco holds a Magister in Marketing Management from CESA and ESIC Business & Marketing School, as well as a Bachelor's degree in Business Administration from Universidad Nacional de Colombia.
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