The eMatrix team is an experienced team providing unique collections & vulnerability training and coaching services that draw on valuable experience of CEO leadership and operational management and on specialist backgrounds within;
- Debt recovery & call centres
- Trained psychology & counselling
- University Lecturing in family violence & welfare law
- Expertise in quality and dispute resolution
- Energy/water consumption reduction strategies
- Financial Counselling & Literacy

Services offered include:
- Training & Coaching (Specialising in Collections, Customer Engagement, Financial Difficulty, Vulnerable Customers, Family Violence, Leadership, Resilience, Professional Development)
- Long term Coaching Programs (Insourced Consultants)
- Quality Framework Development & Call Quality Outsourcing
- Collector Behavioural Profiling - Assess key traits for people suited to specialist teams
- Sustainability Programs (Train the Trainer/Toolkits/E-Learning Modules/Interactive knowledge databases)

eMatrix Training

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Teams

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eMatrix Training

Org chart

Teams

Offices

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