Embark
Gillian Z. is an experienced Human Resources Business Partner at Embark since May 2016, with a strong background in customer service and team management. Responsibilities have included supervising a 15-member Contact Center team, achieving significant improvements in customer satisfaction metrics, and implementing effective performance management and recruitment strategies. Prior experience includes roles as a Customer Resolution Specialist and Customer Service Representative, both of which highlighted expertise in customer retention and managing high volumes of client interactions, particularly with Mandarin-speaking customers. Earlier in Gillian Z.'s career at Visas Consulting Group, responsibilities included managing a team, maintaining client relationships, and executing events and seminars to promote immigration services.
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Embark
We're Canada's education savings and planning company! At Embark we aim to give families and students across Canada the tools and advice they need to make the most out their post-secondary journeys and take hold of their future. Interested in helping children realize their full potential through a post-secondary education? Consider making a difference with us!