František Ráab is an experienced leader in IT service management, currently serving as the ServiceDesk & Network Operation Center Tribe leader and Incident manager at EmbedIT, where they oversee international teams and critical business situations across 11 countries. Previously, František held various roles, including Administrative Support Specialist at Terra Group and Customer Service Representative for Microsoft projects at Arvato. They completed a Bachelor's degree in Interactive Media Theory at Masaryk University Brno between 2013 and 2019. Their expertise encompasses incident management, service fulfillment, and application support within a multi-cultural environment.
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