Joseph Serna is currently working as an Associate Product Manager at Emblem Solutions. Prior to this role, Serna had a long-standing career at AT&T where Joseph held various titles including Indirect Sales Executive, Assistant Sales Manager, Retail Sales Consultant, CS - Team Manager, Subject Matter Expert, and Customer Service Representative. Serna's expertise includes being a Customer Service Subject Matter Expert for SMART Chat at AT&T. Joseph is currently pursuing a Bachelor's degree in Software Engineering at Penn State University.