Daniela Grimaldi has been serving as a Customer Success Analyst at Kenlo since September 2019, where responsibilities include managing a client portfolio and engaging clients with the company's solutions. Previously, Daniela held multiple positions at Embratel, including Customer Support Analyst and Back Office Assistant, from May 2011 to July 2018, focusing on customer service, financial support, technical assistance via chat, and critical areas related to regulatory compliance and fraud prevention. Daniela is currently pursuing a degree at Universidade Paulista, which has been in progress since 2008.
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