Luana Emilyn is a Senior Quality Monitor who currently works at Emdia, focusing on the analysis of NPS, SLAs, and CSAT while driving continuous improvement actions in operations. They previously served as a Quality Monitor at Inove Experience Center and as a Customer Service Analyst at CSU CardSystem, accumulating six years of experience in customer relations across various sectors. Luana holds a Bachelor of Technology in Digital Marketing from Universidade Anhanguera São Paulo and is pursuing a Technical Course in Aesthetics at Proz.
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