Sam Larson, CAPM, currently serves as the Manager of the US Enterprise Implementation team at Emerald since December 2021. Previously, Sam held several roles at SmartEtailing from April 2013 to November 2021, including Digital Product Content Manager, where responsibility included managing the Content Team and enhancing catalog quality, as well as Lead Product Entry & Training Coordinator and Copywriter. Additionally, Sam is a Technical Project Manager at the University of Colorado Boulder, where an appointment on the Advisory Committee for the CX Certificate Program runs until February 2024. Academically, Sam earned a Master of Library and Information Science from San José State University and two degrees in History from Colorado State University.
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