David Riley

David Riley is a seasoned professional in customer experience and housing operations leadership, with extensive expertise in social housing, UK banking, and business transformation. They have held key roles, including Director of Customer Experience at emh group and previously at Catalyst Housing Group, where they directed significant customer improvement programs. David's interim leadership experiences include roles at RBS and Lloyds Banking Group, where they focused on customer remediation and contact center transformation. A graduate of the University of Cambridge with a Master of Arts in Economics, they are recognized for their analytical skills and ability to influence senior stakeholders in a complex environment.