Jihan E. is a Senior User Experience Consultant with a focus on user-centered innovation, currently engaged with Emirates NBD. They have over three years of experience in user research, delivering optimal experiences for users of digital products and services at Banque Misr. Jihan holds a financial crime certification from Thomson Reuters and has a strong background in political science and economics, complemented by project management training from the British University in Egypt. Previously, they worked in various roles in banking, including as a customer service representative and V.I.P relationship manager, which enhanced their understanding of customer behavior and preferences. Jihan is passionate about uncovering unmet user needs and translating insights into impactful digital solutions.
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