Michael Ibrahim, CISI, has extensive experience in customer service and business development, beginning with a role as a Senior Customer Experience Advisor at Vodafone from December 2010 to August 2013, where responsibilities included addressing complex inquiries and enhancing customer experiences. Following this, Michael served as a Retention Senior Specialist, focusing on customer retention strategies and proactive engagement efforts based on data analysis. Since October 2016, Michael has worked as a Business Development Officer at Emirates NBD, supporting sales account managers with reporting and performance tracking, while consistently exceeding sales targets. Michael holds a Bachelor’s Degree in English Language and Literature from the Higher Institute for Languages, obtained in 2009.
This person is not in the org chart
This person is not in any teams
This person is not in any offices