Ramees Ali is an experienced professional in service quality and customer experience management, currently serving as the Assistant Manager for Service Quality at Emirates NBD since April 2024. Prior to this role, Ramees was the Team Leader at Liv. Bank, overseeing customer service operations across multiple channels from January 2022 to March 2024. Ramees's earlier experience at Emirates NBD as a Quality Analyst for the Digital Bank involved enhancing service quality through digital channels and developing a customer satisfaction (CSAT) framework. Ramees also contributed to Amazon as a Quality Assurance Analyst in Sutherland Global Services, focusing on customer support quality. Ramees holds a Bachelor of Technology (BTech) in Computer Software Engineering from the University of Calicut and has a solid educational foundation from GEMS Education in Dubai.
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