Arslan Khalid

Arslan Khalid is an experienced Retail Services Administrator at Emirates Post since July 2013, responsible for creating a Power BI dashboard to monitor branch performance, overseeing service levels, and applying statistical analysis for procedural improvements. Previous roles include Customer Service for International Inquiries, assisting customers with shipment issues and missing Emirates ID cards, and working as a Contact Center Agent for the Emirates Identity Authority. Additionally, Arslan has experience as a Technical Support Engineer at Datel Services, where responsibilities included reporting customer issues and team performance. Arslan holds a Bachelor’s degree in Computer Sciences with a focus on Software Engineering from Iqra University, completed in 2009.