Emirates Post is a diversified postal corporation providing postal and non-postal services through a network of 109 post offices around the UAE. In 2007, Emirates Post became one of the subsidiaries of Emirates Post Group under a Federal decree in 2013. The other subsidiaries under the group are Electronic Document Centre (EDC);  and Wall Street Exchange.

We provide post and express solutions for individuals and businesses. Our services cover domestic and international geographies, and the collection and delivery of wide range of outbound and inbound items.

Our non-postal services cater to individuals, businesses and communities with a portfolio of services that include government services, utility bill payments, retail insurance, money remittance, travel bookings and advertising by post.

Our partnership with government agencies and commercial enterprises enable us to offer completely secure and convenient services for customers in the UAE.

Delivery

Government

Shipping

Emirates Post

Emirates Post's headquarters in Dubai, United Arab Emirates

This department focuses on providing analytical insights and management reporting to enhance service quality and operational performance.

Business Analysis

The Customer Service Operations team at Emirates Post is dedicated to ensuring exceptional service delivery and support for customers utilizing the company’s postal and non-postal services. This team responds to inquiries, resolves issues, and provides assistance across various channels, enhancing customer satisfaction and loyalty. By collaborating closely with other departments, they ensure seamless service experiences and contribute to the overall efficiency of Emirates Post's operations.

Customer Service Operations

The IT Support and Engineering team at Emirates Post is responsible for ensuring the seamless operation of the company's technology infrastructure and support systems. This team manages technical support, develops software solutions, oversees IT governance and security, and analyzes data to optimize processes. By collaborating on innovative technology projects and maintaining robust IT systems, they enhance the efficiency and reliability of postal and non-postal services offered to customers across the UAE.

IT Support and Engineering

The Sales and Account Management team at Emirates Post is responsible for driving revenue growth by developing and maintaining strong relationships with key clients and partners. They focus on identifying customer needs, providing tailored solutions for postal and non-postal services, and ensuring high levels of customer satisfaction. This team also collaborates with other departments to enhance service offerings and expand market reach, ensuring that Emirates Post remains a trusted provider of comprehensive logistics and service solutions in the UAE.

Sales and Account Management

This department is responsible for providing essential assistance in various operational functions to ensure smooth and efficient workflows.

Operations Support

This department handles inquiries and resolves issues for customers to ensure satisfaction and loyalty.

Customer Support

This department handles various clerical and operational tasks to support the overall functioning of the organization.

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Other teams

Customer Service Operations

IT Support and Engineering

Sales and Account Management

Operations Support

Customer Support

Administrative Operations