Andrew McCann is an experienced Director of Customer Service at Emirates, where they focus on customer service consultancy, modernization, and transformation. Previously, they served as the Head of Customer Service at BDR Thermea Group, managing a large multi-channel contact center and leading service, sales, and technology transformation. Earlier in their career, Andrew held managerial roles at BetVictor and First Direct, where they were responsible for various customer-facing areas and sales management in banking, respectively.
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