Fatma Awad has a diverse background in customer service and hospitality, with significant experience in front desk operations and administrative assistance. Starting as a Front Desk Agent at Intercontinental Hotel from August 2008 to December 2009, Fatma excelled in providing personalized service to guests. This role was followed by positions at Grand Hyatt Dubai and Millennium Hotels and Resorts, showcasing expertise in guest relations. Fatma also served as an Administrative Assistant at Johnson Controls Egypt Ltd. from July 2012 to December 2015, where responsibilities included managing office tasks and data analysis. Additionally, experience as a Customer Service Representative at OSN involved handling inquiries and resolving customer issues. Currently, Fatma holds the position of Airport Agent with Emirates since March 2022, further enhancing skills in guest services. Education was completed at Modern Education Schools between 2000 and 2004, receiving a degree in the arts section.
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