Lucy Pennington has an extensive background in airport and customer service, with significant experience at major airlines and ground handling agents. From November 2017 to September 2022, Lucy worked at Emirates in various roles including Senior Airport Service Agent, Premium Connections/IO/VIP Coordinator, and Airport Service Agent, ensuring efficient passenger check-in, boarding, and aircraft arrival processes. Prior to Emirates, Lucy was a Customer Service Agent at dnata from October 2014 to June 2017, and a Team Leader and Passenger Service Agent at Swissport from June 2013 to October 2014. Lucy holds a National Diploma in Travel and Tourism from Blackburn College, earned between 2007 and 2009.
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