Matthew Dobbs

Matthew Dobbs is an accomplished professional in customer experience, currently serving as the Head of Customer Experience (Holidays). Previously, they held the position of On Holiday Service Delivery Manager at Emirates, where they focused on enhancing customer service in Dubai. Prior to that, Matthew was the Head of Retail at Kuoni, overseeing over 50 retail stores across the UK. Their career also includes significant roles at Thomas Cook, where they managed operations and received multiple awards for performance excellence, as well as a position at Marks and Spencer.