Rakesh Rayala

Rakesh Rayala is an experienced IT professional currently serving as an IT Business Service Manager at Emirates since February 2023, where responsibilities include leading operational support for a range of business applications and driving service performance analysis. Prior to this role, Rakesh held the position of Senior Manager Information Technology at Deloitte & Touche in the Middle East from June 2015 to March 2023, overseeing IT service delivery across 16 countries with a team of over 30 members. Rakesh's career also includes significant roles at Deloitte U.S. India offices as Manager Global Network Operations and Assistant Manager, as well as Lead Operations at Netenrich Technologies and Sr. Systems Engineer - Active Directory at Bank of America. Rakesh began the career at HSBC as an Assistant Manager, specializing in Windows Active Directory administration. Rakesh holds a Bachelor's degree in Electrical, Electronics and Communications Engineering from JNTUH College of Engineering Hyderabad, earned between 2001 and 2005.