Smitha Justin

Smitha Justin is an accomplished professional with extensive experience in the aviation and logistics industries, currently serving as a Passenger Service Officer at Emirates Group since November 2022. Demonstrating strong skills in planning and managing passenger services to ensure high-quality customer service, Smitha previously held various roles including Cargo Control Officer at Emirates SkyCargo, where expertise in capacity management and revenue optimization was applied. A long tenure at Emirates Group encompassed positions in the Airport Operations Control Center, where oversight of flight operations was critical, as well as team management and compliance. Additional experience includes customer service roles at DHL Worldwide Express and Dnata - Air India, contributing to customer satisfaction and operational efficiency. Smitha holds a Bachelor's Degree in Zoology/Animal Biology from the University of Kerala.