Sumita Thomas is an experienced Team Lead in the airlines and aviation industry, specializing in airside operations, safety, and learning and development. They have held key roles at Emirates and Jet Airways, focusing on coaching, performance management, and operational excellence. Sumita earned a Post Graduate Diploma in Business Administration with a focus on Human Resources from Symbiosis Institute of Management Studies and is currently pursuing a CIPD qualification in Learning and Development. With a strong background in customer service and ground handling operations, Sumita is dedicated to enhancing the travel experience for passengers.
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