Carl Bailey is a strategic and results-driven Customer Success leader currently serving as a Senior Partner Success Manager at Empathy since 2024. Previously, Carl held significant roles at ServiceTitan, where they led customer engagements, generating over $7 million in annual revenue and achieving a notable increase in client satisfaction. Carl's extensive experience also includes managing operations at Woodgate Pines Golf Club and a variety of customer-facing roles across the hospitality industry. Carl earned a Bachelor of Science in Hotel and Restaurant Management from Niagara University, graduating in 2016 with a GPA of 3.74.
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