Vanessa C.

Vanessa C. is an experienced customer service professional currently serving as the Customer Service Manager and Director of Customer Onboarding at Empeon since October 2022. Prior to this role, Vanessa held various positions at Viventium from August 2017 to September 2022, including CX Team SMB/NS/HCM Supervisor/Trainer, where responsibility included supervising a team of 24 across multiple teams and providing training to 50-60 employees weekly. Vanessa also served as the CX Team Health Supervisor and in Client Services, maintaining a high revenue client list and managing payroll-related tasks. Earlier in the career at ADP from January 2016 to August 2017, Vanessa worked as a Client Support Specialist, focusing on delivering exceptional customer service with expertise in various payroll systems. Vanessa holds a Bachelor of Arts degree in Psychology from William Paterson University of New Jersey, obtained between 2013 and 2015.