Eden A. is a Senior IT Operations Manager at Emperor Group, where they manage IT operations teams and ensure the delivery of high-quality technical support in alignment with ITIL best practices. Previously, Eden held roles including Senior System Engineer and Application Support Manager, overseeing service transitions and incident management while collaborating with various stakeholders. Their experience spans incident management, problem resolution, and system stability. Eden began their career as an IT Helpdesk Analyst, providing essential support for hardware and software issues.
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