Hammer
Steve Herbert is an experienced technical leader with a robust background in service management and support within the telecommunications sector. Since June 2012, Steve has served as the Technical Lead Engineer for Service Management at Empirix, where responsibilities include managing service deployment for a major global telecommunications provider and providing expert technical analysis. Prior to this role, Steve held positions as a Technical Support Engineer at Cable and Wireless from February 2005 to June 2012, and served as a Senior Back Office Engineer at SITA from 1995 to 2000. Additionally, Steve worked as a Technical Consultant at Mercury Communications from 1988 to 1995, beginning a career in engineering as a senior engineer.
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Hammer
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Migrating a contact center to the cloud can seem a strenuous task. Hammer, an Infovista company and global leader in network and service testing, proposes cutting edge solutions, including cloud and hybrid migration, end-to-end testing from discovery to monitoring with a real focus on customer experience. Our solution aims to decrease workloads, support homeworkers, and decrease costs for cloud-native network lifecycle automation. #CX #cloud