Megan Magee

Megan Magee has a diverse work experience spanning over two decades. Megan started their career at McDonald's in 1997 as a Customer Satisfaction Representative and gradually climbed the corporate ladder, eventually becoming the Director of Customer Experience. In this role, they led a team responsible for collecting customer feedback and analyzing data for product enhancement and program initiation. Megan also coordinated activities with outside vendors and provided collaborative leadership to direct improvements across all areas of customer feedback.

After leaving McDonald's, Megan joined Astute (now Emplifi) in 2017 as a Customer Success Manager. In this role, they strategically managed post-sale B2B relationships with up to 25 clients, representing over $4M in annual revenue. Megan excelled in advocating for customers internally, building deep relationships with business and IT leaders, and understanding success criteria to develop effective business strategies. Megan also exceeded lead generation quotas and successfully turned renewal opportunities into substantial contract increases.

Currently, Megan is working at Emplifi as a Customer Success Manager Team Lead since 2021. In this position, they manage a team of five Customer Success Managers representing $17M in annual revenue. Megan actively creates a positive team environment, sets clear team goals, and resolves escalated client concerns. Megan also collaborates with cross-functional teams to ensure customer success and satisfaction. Megan's accomplishments include developing a tiered pricing strategy, creating an industry-specific customer forum, and driving a year-over-year increase in the team's customer NPS score.

Overall, Megan Magee has a strong background in customer experience management, building relationships, and driving revenue growth.

Megan Magee attended Illinois State University from 1993 to 1997, earning a Bachelor of Arts degree in Business/Corporate Communications.