Mark Leaf is a seasoned leader in the financial services industry with a focus on advice, sales, and service. They have extensive experience leading teams in various business environments, including retail, institutional, and contact centers, with notable positions at companies such as TIAA, Fidelity Investments, and Charles Schwab. Mark has successfully launched operations departments, transformed customer service metrics, and driven financial wellness initiatives while fostering team engagement and development. They hold a Juris Doctor degree from Drake University Law School and a Bachelor of Arts in History from Colorado State University. Currently, they serve as Director, Advisory Solutions & Client Engagement at Empower.
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