Deborah Tilly is a highly experienced IT Service Delivery Manager currently serving as the Head of Service Delivery at EMR. They have a proven track record of leading teams across various industry sectors, effectively managing stakeholder relationships, and specializing in ITIL processes such as Incident, Change, and Problem Management. Previously, they held roles including EMEA Service Desk Manager at BNY Mellon and Service Recovery Manager at The Co-operative Group, showcasing exceptional competency in service delivery and project management. Deborah is ITIL certified and brings extensive experience in technical environments.
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