Ana Rocha

Ana Rocha is an experienced Key Account Manager at EMSUR, a position held since June 2015, specializing in management strategies. Prior to this role, Ana contributed as a Senior Professional Sales & CSR at RR Donnelley from February 2010 to June 2015 and served as a Customer Service Executive at Quebecor World France from June 2008 to June 2009. Ana's educational background includes a certification in Sales Development from IESE Business School, a certification in Sales using PNL from AKTIA Servicios Corporativos, and a Certificado en Servicio Estelar from Achieve Global Mexico. Additionally, Ana holds a Certified Yellow Belt in Lean Six Sigma and a degree in Graphic Design with a specialization in Editorial Design from Universidad del Valle de México.