Steve Rich

Steve Rich has a strong background in customer success management. Steve currently serves as the Manager of Customer Success at Enboarder, where they are responsible for building engagement and alignment in the employee experience. Prior to this role, they were the Interim Manager for EMEA Customer Success Managers at Enboarder. Steve has also worked as a Customer Success Team Lead and a Customer Success Manager at the company.

Before joining Enboarder, Steve worked as a Customer Success Manager at Group GTI, where they worked with clients such as Deloitte, Bloomberg, and Credit Suisse to meet their needs and expectations. Steve also provided valuable consultation on customer success strategies for the newly developed team.

Steve's experience in customer success extends to their previous roles as a Customer Success Manager at RMP Enterprise and CompTIA. At RMP Enterprise, they specialized in the company's SaaS product and handled pre-sales demonstrations, training sessions, and campaign management. At CompTIA, Steve recruited new members, engaged existing members, and played a key role in deploying and supporting the company's SaaS Cyber Security training platform.

In addition to their customer success roles, Steve has experience as an Assistant Manager at Cirrus Inns, where they handled day-to-day operations, staff training, and event planning. Steve also worked as a Cashier at G4S, where they processed large amounts of cash and maintained trustworthiness and strict deadlines.

Earlier in their career, Steve gained valuable skills in a hospitality setting as a Bar Staff and Supervisor at Dummer Golf Club and Durham University. Steve also gained insight into town planning during a work experience at West Berkshire Council.

Steve's leadership skills were demonstrated during their time as the Vice President of the St John's College JCR, where they represented student views and served as a trustee for a charity with a significant turnover.

Overall, Steve Rich has a diverse range of experiences in customer success management, hospitality, leadership, and planning, making him a well-rounded professional in their field.

Steve Rich pursued their education at Durham University from 2010 to 2014. During this time, they obtained a Master's degree in Geography. In addition, they also enrolled at the University of Durham from 2010 to 2014, where they successfully completed a Master in Science (MSci) program specializing in Geography.