Encore Focus
Isaac J. is the Founder and Principal at Encore Focus, established in 2024, where the focus is on assisting companies in Financial Services, Healthcare and Life Sciences, and Manufacturing to thrive using the Salesforce Platform. Prior to this role, Isaac J. accumulated extensive experience as a Salesforce Professional from 2013 to 2023, working with various Salesforce System Integration Practices in capacities such as Developer, Consultant, and Technical Architect. Earlier in the career, Isaac J. served as a Product Manager at Quantum from 2005 to 2013, overseeing product management, financial analysis, Salesforce.com development, and sales operations. The career began at Mech Research as a Statistical Research Assistant from 2003 to 2005. Isaac J. holds a BA in Mathematics and Economics from Western Washington University.
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Encore Focus
Most Managed Services Providers (MSPs) deliver break/fix tickets. We deliver business outcomes. Our secret? We overlay our MSP engagements with business process experts and architects. ✅ Trusted advisors, not just order takers. We guide and advise, helping to shape your roadmap, optimize processes, and ensure Salesforce is driving real business value. ✅ Battle-tested, cross-industry perspective. We bring success stories and best practices from multiple industries, giving you fresh ideas and strategies. We have experience across Financial Services, Manufacturing, Higher Ed, Health & Life Sciences, and High Tech. ✅ We know business, not just Salesforce. We are so much more than just "good at Salesforce". We help refine business processes, ensuring your CRM strategy aligns with real-world operations and drives measurable results.