TG

Tom Green

Director, Service Innovation And Optimization at Encore Technologies

Tom Green's work experience begins in 1990, when they became the Department Head of Computer Technology at Ranken Technical College. From 1994 to 1995, they worked as a Technical Trainer at Wave Technologies. Tom then served as Practice Manager at The Future Now/XLConnect/Xerox Connect from 1995 to 1999. Next, they joined World Wide Technology as a Senior Strategic Consultant and e Business Evangelist in 1999 and remained there until 2000. In 2000, they co-founded and became a Managing Partner at Consultrix, Inc. until 2004. From 2003 to 2004, they held the position of Vice-President of Operations and Professional Services at WAN Technologies. Tom then worked as a Contract Program Manager at Emerson Electric Co. from 2004 to 2009. Tom's longest tenure was at CBTS, where they served as a Program Director from May 2009 to January 2016. Currently, they are the Director of Customer Experience at Encore Technologies, a role they have held since February 2016.

Tom Green attended Ranken Technical College from 1988 to 1990, where they earned their Associate of Technology degree in Computer Technology. In terms of certifications, they obtained the Cisco Customer Success Manager (CSM) certification from Cisco in December 2021. Additionally, Tom has listed ITIL® V2 Foundation and ITIL® V3 Foundation as their certifications, but no information regarding the institution or the exact dates of obtaining these certifications is available.

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Timeline

  • Director, Service Innovation And Optimization

    September 1, 2023 - present

  • Director, Customer Experience

    February, 2016

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