Cyril Augustine is a seasoned professional in technical success management, currently serving as a Senior Technical Success Manager at Enfuce since April 2017, with expertise in new product development and a history of structuring the Technical Success function within the Customer Success Group. Key achievements include facilitating high-priority production issue resolutions, conducting post-incident root cause analyses, and supporting St1 Finance Oy in launching Apple Pay in the Nordics. Cyril also has a background as a Senior Subject Matter Expert, focusing on API-based solutions to enhance decision-making and testing capabilities, and holds significant experience at Crosskey Banking Solutions where Cyril specialized in card and mobile payment systems. Additional expertise includes certifications in authorization and settlement management from VISA and MasterCard, and previous roles as a Scrum Master and Business Analyst. Cyril holds an MBA in Systems from Symbiosis International University.
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