Lucas B.

Lucas B. is an accomplished Director of Member Support currently leading client operations at Engine while fostering innovation in a fast-paced tech environment. They previously worked as the Association Member Experience & Data Director at the YMCA of Greater Grand Rapids, where they identified operational opportunities and developed sustainable business processes. Prior to that, Lucas managed customer service teams at Booking.com, enhancing engagement and performance through strategic leadership and change management. They began their career as a Job Site Manager at Integrity Building Group LLC, ensuring quality standards on multiple construction sites. Lucas holds a Bachelor of Business Administration in Marketing from Davenport University.