Molly Coates

Molly Coates is a seasoned professional with a diverse background in customer service, team leadership, and claims management. Currently serving as the Manager of Claims and Disputes at Engine since November 2022, Molly previously held the position of Team Lead for Member Experience at Hotel Engine from December 2019 to November 2022. Prior experience includes roles as a Customer Service Representative at Sunrun and Ibotta, Inc., where responsibilities encompassed resolving customer inquiries and enhancing user experience. Additional background includes a role in the Web Team at Enquire focused on improving sales processes for senior living communities, as well as a volunteer position at Stepping Stones aimed at educational advancement for disadvantaged children. Molly also gained valuable experience as an intern with the U.S. House of Representatives, alongside early roles in customer service at Noodles & Company. Academic credentials include studies at the University of California, Berkeley, and Fudan University.