Ryan Rosso

Ryan Rosso is a seasoned Workforce Management professional with over 12 years of experience in call center staffing and management across diverse environments. Ryan has worked with contact centers ranging from under 100 to over 6,000 FTEs and is currently a Senior Manager of Workforce Management at Engine. Previously, Ryan held various roles at Booking.com, where they successfully built and led teams, focused on developing talent, and contributed to higher service levels. Ryan's expertise in root cause analysis and problem-solving is complemented by a strong foundation in education, having earned a Bachelor of Arts in French from Grand Valley State University.