Nick Armstrong

Nicholas Armstrong has extensive experience in technical support and IT services, currently serving as a Senior Technical Support Specialist at Engineerica Systems, Inc. since September 2012. In this role, Nicholas manages a high volume of support requests and oversees training for new employees on the company’s software suite. Previous positions include Software Support & Training Manager and Software Support & Training Coordinator, where responsibilities encompassed managing ticketing systems and updating product documentation. Additional experience includes roles as an IT Field Service Technician at NBCUniversal, Computer Tech at Office Depot, and Business DSL Support at CenturyLink, among others. Nicholas holds a Bachelor's degree in Computer Science from DeVry University and various IT certifications from New Horizons Computer Learning Centers. Nicholas is a veteran of the US Army, having served from 1999 to 2007.